ABOUT ME

Eunice Mbale Kilonzo



Technical Project Manager | Operations Coordinator | Distributed Teams

Leading distributed teams and coordinating business operations with precision and empathy.

Contact Information

Phone: 0743701296

Email: [email protected]

About Me

Technical Project Manager and Operations Coordinator with hands-on experience leading distributed teams, managing multi-disciplinary tech projects, and coordinating business operations.

Led a 40-person cross-functional team delivering CyberGuard AI, a healthcare cybersecurity platform, achieving 99.2% system availability.

Since 2018, has managed day-to-day operations for a contracting business, building its quoting, job tracking, and payment systems from the ground up.

Core Skills

Project Management

  • Agile
  • Scrum
  • Sprint Planning
  • Backlog Management
  • Risk Management
  • KPI Tracking

Operations & Coordination

  • Workflow Documentation
  • CRM Management
  • Process Improvement
  • SOP Development

Technical Tools

  • Jira
  • ClickUp
  • Trello
  • Notion
  • Asana
  • HubSpot
  • Salesforce
  • Excel

Experience

Technical Project Manager, CyberGuard AI

Oct–Dec 2025

  • Led 40-person cross-functional team across 5 specialized subgroups
  • Achieved 99.2% system availability for healthcare cybersecurity platform
  • Implemented multi-team coordination framework with zero major blockers

Product Manager, COMIDA AI Food Delivery Platform

Oct–Dec 2025

  • Defined project vision, scope, and comprehensive monitoring framework
  • Identified and mitigated key project risks early
  • Ensured clear stakeholder communication throughout project lifecycle

Marketing & Sales Rep, Rockmix International

Jul–Oct 2023

  • Managed client relationships and sales pipeline
  • Coordinated marketing campaigns and promotional activities
  • Achieved quarterly sales targets

Sales & Customer Support, Canam Media Agencies

Feb–May 2023

  • Provided customer support and managed client inquiries
  • Supported sales team with lead qualification and follow-up
  • Maintained customer satisfaction metrics

Freelance VA & Operations Coordinator

Jan 2023–Present

  • Managed administrative tasks and business operations
  • Coordinated projects and timelines for multiple clients
  • Developed process documentation and SOPs

Operations Coordinator & PM, Kinyua Works Ltd

2018–Present

  • Built quoting, job tracking, and payment systems from ground up
  • Managed day-to-day business operations
  • Coordinated multi-disciplinary teams on contracting projects

Key Projects

Kinyua Works Business Management System

  • Custom-built quoting and job tracking system for contracting business
  • Integrated payment processing and client management
  • Streamlined operations and improved project delivery efficiency

ContractorOS Digital Business Tool

  • Comprehensive platform for contractor business management
  • Features include project tracking, resource allocation, and financial reporting
  • Designed to scale operations and improve team coordination

Education & Certifications

Certifications

  • Tech4Dev Women Techsters TPM Bootcamp (Cohort 4.1, Dec 2025)
  • Google Foundations of Project Management (Coursera, Apr 2024)
  • HubSpot Digital Marketing Certification
  • IBM SkillsBuild Certification

Education

  • BSc Computer Science, Kiriri Women's University (in progress)

Let's Connect

I'm available for full-time, part-time, and contract opportunities. Open to remote, on-site, and hybrid arrangements. Fluent in English and Swahili.

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