Helping Businesses Grow Through Digital Support, Marketing, and Customer Care
Tech-savvy support and digital marketing expertise for small businesses, startups, and entrepreneurs across Kenya and beyond.
Work With Me
About Eunice M. Kilonzo
Based in Nairobi, Kenya, I'm a tech-savvy professional with extensive experience in digital marketing, customer support, and sales. My expertise spans Google Analytics, Salesforce, and HubSpot, enabling me to deliver comprehensive business solutions.
Known for exceptional multitasking abilities, time management skills, and creative problem-solving approach. I have a proven track record of improving customer satisfaction rates, streamlining sales processes, and significantly increasing lead conversion rates for businesses of all sizes.
Contact: +254 743 701 296 | [email protected]
Services Offered
Comprehensive digital solutions tailored to help your business thrive in today's competitive market.
Virtual Assistant & Admin Support
Email management, scheduling, document preparation, and administrative tasks to keep your business running smoothly.
Customer Service & CRM Management
Customer enquiry handling, CRM system management, and support ticket resolution to enhance customer satisfaction.
Digital Marketing & Lead Generation
Marketing campaign development, lead nurturing strategies, and conversion optimisation to grow your customer base.
Social Media Management
Content scheduling, community management, and performance reporting across all major social platforms.
Sales Support & Project Coordination
Sales pipeline management, client follow-ups, and project coordination to maximise revenue opportunities.
Professional Experience
Over four years of diverse experience across multiple industries, delivering exceptional results for businesses in Kenya and internationally.
1
Rockmix International Ltd
2023 - Digital Marketing Specialist
Led comprehensive digital marketing campaigns, improving online presence and customer engagement rates by 40%.
2
Canam Media Agencies
2023 - Customer Support & CRM Manager
Streamlined customer service processes and implemented CRM best practices, reducing response times by 50%.
3
La Cova Gaming Shop
2022 - Sales & Customer Experience
Managed customer relationships and sales operations, achieving 25% increase in customer retention rates.
4
Spurs Entertainment
2021 - Digital Marketing Coordinator
Developed social media strategies and content calendars, growing audience engagement by 60%.
5
Bayville Entertainment
2020-2021 - Marketing & Admin Support
Coordinated marketing initiatives and administrative functions, supporting business growth during challenging times.
Core Skills & Expertise
Digital Marketing
  • Campaign development
  • Lead generation
  • Conversion optimisation
Customer Support
  • Multi-channel support
  • Issue resolution
  • Customer satisfaction
Project Management
  • Timeline coordination
  • Resource allocation
  • Quality assurance
Specialising in data-driven solutions that deliver measurable results for your business growth and customer satisfaction.
Certifications & Professional Development
Continuously expanding my expertise through industry-recognised certifications and training programmes.
Google Project Management Certificate
2024 - Comprehensive programme covering project lifecycle management, stakeholder communication, and agile methodologies.
Data Science 101 - Skill Up
2024 - Foundation in data analysis, statistical methods, and business intelligence for informed decision-making.
HubSpot Digital Marketing Certificate
2024 - Advanced training in inbound marketing, content strategy, and marketing automation best practices.
Professional Tools & Platforms
Proficient in industry-leading tools and platforms that enable efficient workflow management and exceptional results delivery.
HubSpot CRM
Customer relationship management, sales pipeline tracking, and marketing automation.
Salesforce
Advanced CRM functionalities, lead management, and sales forecasting.
Google Analytics
Website performance analysis, user behaviour tracking, and conversion measurement.
Microsoft Office
Document creation, data analysis, and presentation development for professional communication.
Canva Pro
Graphic design, social media content creation, and brand asset development.
Slack & Teams
Team collaboration, project communication, and workflow coordination.
Let's Work Together
Ready to transform your business operations with professional virtual assistance and digital marketing expertise? I'm here to help you streamline processes, enhance customer relationships, and drive sustainable growth.
Based in Nairobi, Kenya
Working with clients globally across all time zones.
Reach me by Phone
+254 743 701 296
Send me an Email
"Reliable, detail-oriented, and proactive — Eunice helped streamline our CRM processes and boosted our lead conversion rate significantly."
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